rihabbenmalek | 2024-09-06 18:23:00 UTC | #1
Hello everyone,
I'm working on configuring a data action to retrieve the hit count for each wrap-up code per queue in a specific division. My goal is to use this data to later set up a percentage for call recordings based on the collected information.
The idea is to define a percentage of recordings for each queue, depending on the wrap-up codes associated with interactions. Could anyone guide me on how to achieve this, or point me towards relevant documentation or examples?
Thank you in advance!
system | 2024-10-06 18:23:04 UTC | #2
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