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Find call_id and call_log in purecloud

  • 1.  Find call_id and call_log in purecloud

    Posted 06-05-2025 19:11

    suresh796716 | 2020-12-15 17:06:11 UTC | #1

    I'm new to Genesys cloud. So I'm learning the basics in GC. So may I know how to find the CALL ID for a call and how can I view or download the call in the pure cloud? I searched in the Resource center, but no luck on this. Please advise on how to proceed. Thanks in advance.


    John_Carnell | 2020-12-17 15:45:01 UTC | #2

    Hi Suresh,

    Are you trying to find the call id programmatically or trying to find the call inside the UI? Please let me know.

    Thanks, John


    system | 2021-01-17 15:45:01 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 9509