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Finding Genesys Cloud platform issues in handling System Errors

  • 1.  Finding Genesys Cloud platform issues in handling System Errors

    Posted 06-05-2025 19:26

    Vinil_Jose | 2024-09-25 03:43:57 UTC | #1

    I am doing some Load Testing in GC and want to have some metrics from UI Workspace where I can find out the issues in handling high load.

    I can see Disconnect Type with Error Code in Interactions view provides that view. eg Disconnect Type = System and Error Code =error.ininedgecontrol.connection.noAvailableLines But How do I filter interactions having these kind of issue? Is there any other way to find similar issues for a given a time window?


    system | 2024-10-26 03:44:32 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 29513