scardinali | 2023-02-01 17:20:17 UTC | #1
Hello,
I would like to inquire about the addition of a First Call Resolution (FCR) indicator in Contact Center. Ideally this indicator would be a on/off radial button that would allow us to track the FCR based on ACW that our agents do with their wrap up codes.
There appears to have been a number of conversation strings on this matter however, I have not been able to locate any recent strings.
My apologies for not categorizing this message, as I am unsure which category is most relevant.
Thank you, Steve
tim.smith | 2023-02-21 20:26:03 UTC | #2
You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.
system | 2023-03-24 20:26:48 UTC | #3
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