motabilityoperations | 2024-10-10 07:56:57 UTC | #1
The following metrics are available in the Flow Performance report in the Genesys UI . but not in the api/endpoint "/api/v2/analytics/flows/aggregates/query"...
SYSTEMERRORDISCONNECTED CUSTOMERDISCONNECTED CUSTOMERSHORTDISCONNECTED FLOWACDEXITED FLOWGROUPEXITED FLOWNUMBEREXITED FLOWUSEREXITED FLOWEXITED FLOWUSERVOICEMAILEXIT FLOWGROUPVOICEMAILEXITED
Can anyone help me 'pseudo' code the logic so I can calculate them, perhaps using "/api/v2/analytics/conversations/details/query" or other endpoint calls?
Eos_Rios | 2024-10-10 13:38:49 UTC | #2
Those aren't metrics, they're dimension values. Group by exit reason, disconnect reason, and and transfer type to see the results broken out by those I believe.
Then you'll have to extrapolate the counts of each from the other metrics in the groupings.
Example set;
"group": {
"disconnectType": "client",
"entryReason": "9fdbfb6a-52c9-44d4-9d6f-4a2c9e273738",
"entryType": "flow",
"exitReason": "DISCONNECT",
"flowId": "a4938906-e290-47b8-88cc-f28ee8089ecd",
"mediaType": "voice"
},
"data": [
{
"interval": "2024-08-26T00:00:00.000-04:00/2024-08-27T00:00:00.000-04:00",
"metrics": [
{
"metric": "tFlow",
"stats": {
"max": 28763,
"min": 765,
"count": 23,
"sum": 123497
}
},
}
system | 2024-11-09 13:36:33 UTC | #3
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