shenxin | 2024-01-22 02:49:37 UTC | #1
I configured Genesys chat in the its dashboard and successfully exchanged auth code to access token. Then the chat window launched successfully.
From my AWS cloud trail log (API access log), I can see Genesys make a good request to my AWS Cognito identity server for userinfo, e.g.: POST /oauth/userinfo
My question is where in Genesys dashboard or other places, I can find the userinfo that Genesys API obtained from my identity server? I need the email address from this userinfo. Thanks!
vpirat | 2024-01-22 09:45:58 UTC | #2
Hi,
Make sure that you include the 'email' scope when sending the /authorize request to the authentication server. WebMessaging currently supports 3 claims: given_name, family_name and email as listed in this doc. If email scope is set, email address should be available in variable Message.Message.senderAddressInfo.email as described here.
Hope this helps,
Regards, V.P.
shenxin | 2024-01-22 23:14:52 UTC | #3
Thank you, V.P.!
system | 2024-02-21 23:15:04 UTC | #4
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