vrvoice1 | 2017-11-29 14:02:12 UTC | #1
Hi, I am working on a webchat project. For that, I want to know how many slots are currently free for webchat in a special queue, this means how many chats can I put into the queue, before chat don't get an agent directly.
I have think about that a little bit deeper:
- I need the Agends which are currently logged in, "On Queue" state and joined to the queue.
- I need the utilization from the organisation to know the max number of chats per Agent
- I need the current number of connected chats in this queue
So: available Agents(1.) * utilization(2.) - connected chats(3)
The Project is running on server side, so I am using the Client Credentials Auth.
Point 1 and 2 are working fine but number 3 is not working, because of the Client Credentials Auth.
Is there a better way to do that?
Regards,
Sven
tim.smith | 2017-11-29 15:42:08 UTC | #2
vrvoice1, post:1, topic:2161
but number 3 is not working, because of the Client Credentials Auth.
Can you be more specific? What API request are you making? What error are you getting? Analytics queries should work using client credentials, but I can't help troubleshoot without details.
system | 2017-12-30 15:42:15 UTC | #3
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