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  • 1.  Fun Flows in Genesys

    Posted 4 hours ago

    Has anyone in their spare time ever built a flow that's not related to any business requirements?  

    I've heard of people creating flows like a choose your own adventure story.  I made one a few years back which was in-queue flow where the user could change the hold music whilst they were waiting.  It was a little janky, but it was fun making it.  

    I feel if you have spare time it's a good way to expand your skills making something where you're not confined to how your business operates and who knows, whatever you come up might help influence a future project.

    Anyone have anything silly or fun they've built in Genesys?


    #CoffeeTalk

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    Robert Niblock
    Contact Centre Technology Analyst
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  • 2.  RE: Fun Flows in Genesys

    Posted an hour ago

    Hi Robert,

    Love this question.

    One of mine was an after-hours callback solution that started as a learning exercise and turned into a surprisingly useful project.

    The fun (and frustration) was getting the scheduling logic right in Architect. I spent far more time than I'd like to admit fighting with time zones, daylight savings changes, business hours, weekends, and public holidays to make sure callbacks landed in the correct support window.

    The funny part is that today it has been running for so long with zero code changes that I don't even look at it anymore because I know it just works 😂.

    Projects like that are great because you end up learning parts of Architect you would probably never touch in a normal implementation.



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    Phaneendra
    Technical Solutions Consultant
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  • 3.  RE: Fun Flows in Genesys

    Posted 41 minutes ago

    Isnt it funny how things we spent hours and days on, no longer get any attention.  I guess that's a good thing though that all that hard work went into something you don't need to sweat over. 

    I find it's also a good way to learn more about new releases.  That way you build something, and if it works well, you can confidently share it with your business for improvement on existing flows.



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    Robert Niblock
    Contact Centre Technology Analyst
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    Original Message


  • 4.  RE: Fun Flows in Genesys

    Posted 37 minutes ago

    Absolutely. It's funny how the projects that consume the most time and energy eventually become the ones you rarely think about because they're just quietly doing their job.

    What started as a way to address feedback from customers who couldn't contact us after hours and had to wait until the next business day has ended up being a great outcome for both our customers and the support team.

    I completely agree on the learning aspect as well. Some of the best learning comes from experimenting with new features and ideas in a low-pressure environment. Even if the original idea never makes it to production, you often discover something that can improve an existing customer journey later on.



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    Phaneendra
    Technical Solutions Consultant
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    Original Message


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