Szlaski_Daniel | 2018-07-03 13:14:59 UTC | #1
Hi, I've run some GDPR API Calls, all of them stuck in status "SEARCHING" and do not change it almost 1 month. Am I doing something wrong there ? Shouldn't be there any timeout on PureCloud side to cancel those requests?
{ "id": "fd7ec2ed-d17f-49d4-8377-b938d1284c0c", "createdBy": { "id": "4956a90c-5fa9-4796-a142-5c71f31eb43f", "selfUri": "/api/v2/users/4956a90c-5fa9-4796-a142-5c71f31eb43f" }, "requestType": "GDPR_EXPORT", "createdDate": "2018-06-07T11:25:56.192Z", "status": "SEARCHING", "subject": { "name": "Daniel Szlaski II", "userId": "fd1cf44d-a644-4066-9ddc-ec3a6b6b2e27" }, "selfUri": "/api/v2/gdpr/requests/fd7ec2ed-d17f-49d4-8377-b938d1284c0c" }
Thanks, Daniel
tim.smith | 2018-07-03 13:44:44 UTC | #2
Please open a ticket with PureCloud Support to investigate issues with back end services.
system | 2018-08-03 13:55:24 UTC | #3
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