Sami_Salehin | 2023-02-22 17:16:37 UTC | #1
I am trying to use the GDPR API calls and running into issues with all 3 of the request Types.
For GDPR_Delete : Following code block is what I am sending, And I get Response: 202. Then after a while If I check the status using the Job ID It will say “DELETING” at first then, eventually will show as “COMPLETED”
However, I can still see the phone number in the Interaction page when I am looking at call data.
I have waited as long as 14 days for some of my test calls and still no luck.
My questions -
- Does this API call look correct?
- Any Idea why it's not deleting the number?
{ "requestType": "GDPRDELETE", "name": "02/21/23GDRPDeleteTest", "subject": { "phoneNumbers": [ "<+1phonenumber>" ] } }
For GDPR_UPDATE : Similar to the issue above, I am receiving 202 OK responses when I am using the following command. And Eventually the job ID status will change to “COMPLETED” but nothing has been updated for the ANI I used in the API calls. Any idea Why API isn’t working for me?
{ "name": "GDPRUPDATE-02/20/23", "replacementTerms": [ { "type": "PHONE", "existingValue": "<+1phonenumber>", "updatedValue": "Done+19999999999" } ], "requestType": "GDPRUPDATE", "subject": { "name": "02/20/23updatetest1", "phoneNumbers": ["<+1phonenumber>"] } }
- I am using +1XXXXXXXXXX format for the actual phone number.
- I DO have a case open with support. (waiting on their responses)
tim.smith | 2023-02-22 17:17:25 UTC | #2
Please continue working with Care. Sensitive customer data cannot be investigated via the forum in this public setting.
Sami_Salehin | 2023-02-22 17:20:24 UTC | #3
Hi @tim.smith, thank you for quick respond, I have masked out the phone numbers before posting here. Any chance you can pick at the API calls to see If I am using them correctly? While I wait for support to get back to us. Any insight is appreciated here.
tim.smith | 2023-02-22 18:21:55 UTC | #4
It's not just that. That investigation requires access to your org's data that I do not have. For privacy and security reasons, only Care has that access; this forum is staffed by product developers in R&D, not Care. Care can only discuss that sensitive information in the private setting of a case where they're interacting with a verified contact from the customer's account. Anyone can sign up on the forum; I cannot verify you are who you claim to be and therefore couldn't discuss your org's data with you even if I had access to it. (To be clear, I don't suspect anything is awry here. It's a blanket policy due to the nature of the forum)
system | 2023-03-25 18:20:46 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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