Stephanie_Fong | 2020-06-25 16:35:11 UTC | #1
When I try to GET subjects from the GDPR Subjects API, the only matches are of our internal users from my Organization.
I am searching by searchType=PHONE and searchValue=415 https://api.usw2.pure.cloud/api/v2/gdpr/subjects?searchType=PHONE&searchValue=415
Should this API not also return customers that have called in with an ANI that matches the "415" searchValue?
Stephanie_Fong | 2020-06-25 18:09:47 UTC | #2
POST to https://api.usw2.pure.cloud/api/v2/gdpr/requests
{ "replacementTerms": [ { "type": "PHONE", "existingValue": "+15101234567", "updatedValue": "ANON15101234567" } ], "requestType": "GDPRUPDATE", "subject": { "phoneNumbers": ["+15101234567"] } }
also seems to yield no results. I've checked the status of the request and although it says "COMPLETED". I still see the "+15101234567" value in its original form in the Interaction Details Report.
tim.smith | 2020-06-25 19:57:30 UTC | #3
Please open a case with Genesys Cloud Care to investigate the performance of the API. Customer-specific data cannot be investigated via the forum.
Stephanie_Fong | 2020-06-25 20:15:15 UTC | #4
Fyi "15101234567" is just a fake number used for example. I've tried the same request with various Ani numbers that I know for sure have come through, with no observable results.
tim.smith | 2020-06-26 13:46:43 UTC | #5
Stephanie_Fong, post:4, topic:8115
I've tried the same request with various Ani numbers that I know for sure have come through, with no observable results.
Right, looking into why your requests in your org aren't affecting your data requires investigation via Care. I don't have access to your org's data to look into the specific execution of that request.
Stephanie_Fong | 2020-06-26 17:52:44 UTC | #6
Okay, sounds good, thanks Tim. How do I go about opening a case with Genesys Cloud Care? Thank you.
tim.smith | 2020-06-26 17:57:33 UTC | #7
https://help.mypurecloud.com/articles/contact-purecloud-care/
system | 2020-07-27 17:57:38 UTC | #8
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This post was migrated from the old Developer Forum.
ref: 8115