Rajkumar_Ratnarajah | 2020-08-28 15:37:14 UTC | #1
Hi,
I have tried to replace the phone number with the following API Request: { "name": "", "replacementTerms": [ { "type": "PHONE", "existingValue": "+41763019999", "updatedValue": "+4176301xxxx" } ], "requestType": "GDPR_UPDATE", "subject": { "phoneNumbers": ["+41763019999"] } }
and got the RESPONSE 202 Accepted.
After a some while got the result "completed". But, I still can see the original phone number under Interactions.
Did somebody experience the same?
Have I did something wrong in the request? (but the response was "202 Accepted".
Could you please explain how can we replace a phone number.
Thanks a lot in advance!
kind regards, Raj
anon11147534 | 2020-09-04 12:40:37 UTC | #2
Genesys Cloud takes some time to react to GDPR requests. Please refer to this article on Genesys Cloud and GDPR Compliance
system | 2020-10-05 12:40:38 UTC | #3
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