Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New Research Opportunity, Register Below:

• Access Control Survey
• Tell us how you manage CX improvements and changes in your organization

Great Content

Hottest threads last week:

Genesys Cloud - Main: 

• • Most replies: Recording policy
  • Most likes: See phone name that was used by an agent

• Workforce Engagement Management:
  • Most replies: Changes to Default Adherence settings (7/27)
  • Most likes: Include external channel in forecasting, capacity planning and scheduling
• Developer Community:
  • Most replies and likes: Architect Dependency Search for voices

Best Answer Highlight:

• Asking for help about the Ask for Slot leads to the best answer
  • Read the thread here

Customer Stories

Yale New Haven Health ensures stress-free care with Health CX, Integrated with Epic:

• Read the Customer Story here

Thanks for reading this week's #genessentials