Welcome Community

Here are some quick links and even speedier blurbs that highlight community news you need to know!

Announcements

New Research Opportunity, Register Below:

• Access Control Survey
• Tell us how you manage CX improvements and changes in your organization

Great Content

Hottest threads last week:

Genesys Cloud - Main: 

• • Most replies and likes: Community Rockstar for August is a Super Star!

Workforce Engagement Management:

• • Most replies: Time-OFFs locking in an Agent
  • Most likes: New Feature Release: Customize Activity Code Colors in Workforce Management

Genesys Cloud - Developer Community: 

• • Most replies and likes: Validate 8-digit Date of Birth slot length in Genesys Cloud Voice Bot
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Customer Stories

DM has achieved a 20% reduction in call handling time using Genesys Cloud:

• Read the Customer Story here
• You can see the COO, Mauricio Meneghetti, of DM speak live at Xperience!

Thanks for reading this week's #genessentials