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Hey all,Just wanted to see if anyone else had issues with Voice Agent Assist not working when using physical edges.I assume it's because of the processing time of the edge device that it's not able to pull the transcript quick enough to present articles but wondering if anyone had any success with any workarounds for this?I've enabled low latency in the Speech & Text Analytics options as well in hopes that it would operate quicker however it didn't seem to help.Thanks in advanced
Hi Josh,Transcription occurs post call with Physical Edges once the recording is uploaded. Therefore Agent Assist would not be available with an on premise Edge.
Thanks for that Richard! I figured that would be the case - was hoping that there would be a way around it. Good to be aware of this for on prem edge customers :)
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