Genesys Casual

Which Integrations/apps from Genesys app foundry is best for retrieving or collecting the transcripts' of the interactions?

Hi Pranay,

A few options you could look at for retrieving / collecting interaction transcripts are:

Native Genesys options

• Genesys native voice transcripts for voice interactions.
• Genesys digital transcripts for messaging/digital channels.
• Speech & Text Analytics API if you want to retrieve/export transcripts programmatically.

AppFoundry options

• Real-Time Transcription Service for live transcripts and sentiment monitoring.
• ChatTranscriptsCX if you want to share chat transcripts with customers.
• Send Copy of Message Transcript by Email for automatically emailing message transcripts.
• Deepgram if you want to use an external transcription engine.
• EVTS / Transcription Connector if you want to stream audio to third-party transcription services.

Following this post as well, keen to see what others reply too.

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Phaneendra
Technical Solutions Consultant
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