Hi Pranay,
A few options you could look at for retrieving / collecting interaction transcripts are:
Native Genesys options
- Genesys native voice transcripts for voice interactions.
- Genesys digital transcripts for messaging/digital channels.
- Speech & Text Analytics API if you want to retrieve/export transcripts programmatically.
AppFoundry options
- Real-Time Transcription Service for live transcripts and sentiment monitoring.
- ChatTranscriptsCX if you want to share chat transcripts with customers.
- Send Copy of Message Transcript by Email for automatically emailing message transcripts.
- Deepgram if you want to use an external transcription engine.
- EVTS / Transcription Connector if you want to stream audio to third-party transcription services.
Following this post as well, keen to see what others reply too.
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Phaneendra
Technical Solutions Consultant
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