faisyou | 2023-05-30 18:17:45 UTC | #1
Hi, I am building a 3rd Party Bot Connector - my bot takes a long time for processing the customer message I know ideally bot should respond within 1-2 sec max - but due to the nature of integrations being performed in my bot - it takes upto 15-20 secs to respond to Genesys Cloud - due to this high response time latency I am experiencing a very high frequency of bot session timeout error in the architect flow - What is the request Time out for a postutterance web-hook for 3rd Party Bot connector ? Is there anyway I can increase the timeout for the webhook ?
system | 2023-06-30 18:17:55 UTC | #2
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