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Genesys Cloud Platform API to verify audio monitoring is enabled or disabled

  • 1.  Genesys Cloud Platform API to verify audio monitoring is enabled or disabled

    Posted 06-05-2025 18:31

    darwin.godavari | 2024-07-30 15:21:14 UTC | #1

    Hello Team .

    Currently we check if the voice transcription on a queue is enabled or disabled via GetRoutingQueueRequest and get the Queue. Then verify the queue if it has voice transcription enabled or disabled using getEnableTranscription method. Is there a similar way to know if audio monitoring is enabled/disabled for a Queue


    system | 2024-08-30 15:22:03 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 27486