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Genesys Cloud Voice Survey

  • 1.  Genesys Cloud Voice Survey

    Posted 06-05-2025 18:23

    Blythewarrior | 2022-09-01 12:50:15 UTC | #1

    Hi I've used the link below to create a voice survey that uses the inbuilt email survey.

    Https://github.com/mcphee11/genesys-cloud-voice-survey)

    I've had to change the post survey, but can only get the NPS to work in the request body using:

    "questionId":"131568f7-12f7-4560-980e-bd22bf5158e8", "npsTextAnswer":"", "npsScore":${input.question2}, "markedNA":false

    I can't think for the life of me what to put for the Yes/No question input, have tried this, but no dice

    "questionId":"d5646d03-3282-40d5-9784-50cc788f8658", "Yes/No":"${input.question1}", "markedNA":false,

    Any help greatly appreciated


    Blythewarrior | 2022-09-19 16:40:09 UTC | #2

    Fixed by using a switch to convert the 1 or into the corresponding answerId


    system | 2022-10-03 10:43:54 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 16118