vlad_m | 2023-06-09 11:37:03 UTC | #1
Hi. There is a Genesys Cloud Voice usage report which can be downloaded right from the Genesys website. We would like to automate downloading those reports on a regular basis. Is there a way to do it? Is there an API method for that? Or at least a group of API methods which can be used to get the same data?
Mainly weare interested in all the columns present in that report, like: SIP Call ID, Origin, Destination, Duration, Adjusted duration, Total cost and so on.
Thanks
jacobshaw | 2023-06-09 17:34:23 UTC | #2
Hi @vlad_m There is currently an idea for the addition of such an API resource in the Ideas Portal. You can vote on it here https://genesyscloud.ideas.aha.io/ideas/TEL-I-174
vlad_m | 2023-06-12 09:26:54 UTC | #3
Thanks a lot for you answer. Is there any other way to get a 'call total cost' via API now? Probably some analytics or billing API?
system | 2023-07-13 09:27:22 UTC | #4
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