Genesys DX (formerly Bold360)

I have a handful of uses that utilize the inside Genesys out of office feature. They report that upon returning and switching the toggle off they cannot receive direct user calls (queue interactions are fine) and that they loosed the sound profile and have to select it again. 

Has any one else had this reported? 

Hi April,

You're best posting your question in the Genesys Cloud community. You can join it here.

Thanks,

Amanda