soumyasanta | 2024-07-29 06:13:12 UTC | #1
I am experiencing an issue with the clickToDial functionality within an embedded iframe on a web page using Genesys Cloud. The iframe loads correctly, but the clickToDial action does not perform as expected, here i am also adding the screenshot of the the developer console
crespino | 2024-07-29 20:49:04 UTC | #2
Have you code up the clickToDial() method in the framework.js file? When the user clicks on a phone number in the CRM are you sending a window.postMessage() to the GCEF frame so that the clickToDial() function in the framework.js file will be invoked? If click-to-dial is not dialing phone numbers, then the most likely reason is that the CRM is not telling Genesys, via your framework.js file, to dial the phone number.
system | 2024-08-28 20:49:40 UTC | #3
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 27434