subhro | 2022-10-10 13:57:28 UTC | #1
Hello,
Is there a way in Genesys to check if the the MSR's (agents) has been logging via web or using desktop app from like interactions view or agent view? See the below in in community found, but that don't have the clarity we are looking for.
https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=dc33fdd2-e8ce-4f21-a183-0fbea00a88cb&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4
system | 2022-12-05 14:13:42 UTC | #3
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