Ok - keep me updated. It can take a bit to sync.
Original Message:
Sent: 02-26-2026 11:20
From: Deirdre Donohue
Subject: Genesys Orchestrators Drops!
Thanks Nicole :) My community producer badge still hasn't registered on the portal but hopefully by next week !
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Dee Donohue
Digital CS Manager EMEA
Original Message:
Sent: 02-24-2026 15:36
From: Nicole Milliken
Subject: Genesys Orchestrators Drops!
They can take a few days to catch up because we have so many members! But if things still don't look right in a week, let me know and I'll get it sorted for you!
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Nicole Milliken
Senior Online Community Video Specialist
Original Message:
Sent: 02-24-2026 15:24
From: Deirdre Donohue
Subject: Genesys Orchestrators Drops!
There are some delays with points/badges catching up, but if you refresh the next day, does it still not work? Mine took some time to load!
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Deirdre Donohue
Manager, Customer Success
Original Message:
Sent: 09-25-2025 04:44
From: Busra Sahin
Subject: Genesys Orchestrators Drops!
same for me, recognized my login, but ending up in log in page again no video shows up :)
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Busra Sahin
System engineer
Original Message:
Sent: 09-15-2025 14:26
From: Amy Sessions
Subject: Genesys Orchestrators Drops!
This is the same challenge I have run into too! I just got back from Xperience and I was jazzed to finally sit down and dedicate some time to it but I can't get going because of the hiccups. I'm sure they'll fix it, it was just disappointing.
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Amy Sessions
Division Manager, Utility Customer Service
City of Clearwater
Original Message:
Sent: 09-11-2025 05:05
From: Johan Danielsson
Subject: Genesys Orchestrators Drops!
I'm also running into that issue. I also can't watch my personalized video, and my education account isn't recognised.
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Johan Danielsson
Original Message:
Sent: 09-11-2025 04:56
From: Busra Sahin
Subject: Genesys Orchestrators Drops!
Loving the new Genesys Orchestrators platform so far – such a cool experience! 🙌
But I've noticed that some badges don't show up even after completing the activities.
For example, I signed up for the Genesys Status Page but still don't see the badge. 🤔 Anyone else running into this too?
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Busra Sahin
System engineer
Original Message:
Sent: 09-09-2025 16:24
From: Nicole Milliken
Subject: Genesys Orchestrators Drops!
In case you missed the Genesys Xperience keynote this morning…the GENESYS ORCHESTRATORS portal is officially live!!!
Before you dive in, check out the press release for all the exciting details.
So, what's the buzz about?
Genesys Orchestrators is a program designed to supercharge customer experience professionals with knowledge, resources, community, and credentials - all to help you accelerate the future of CX with AI.
Through the brand-new Genesys Orchestrators digital portal, you'll have a personalized dashboard to access everything you need to make an impact, all in one place.
The Orchestrators program is a growth journey with Genesys. As you learn, contribute, and lead, you'll unlock recognition across four tiers that showcase your progress. Sign in today to see what tier you already are and how you can advance to the next one.
And don't forget - the next episode of the Genesys Cloud Q&A Show will spotlight Genesys Orchestrators. So drop your questions in the thread below and we'll do our best to get them answered on the show.
Hope you all are as excited as we are for this new program, where every person can become a maestro of innovation!
#Xperience
#Orchestrators
#News
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Nicole Milliken
Senior Online Community Video Specialist
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