I agree here. The new portal and Gamification approach is very slick. But some items like the Video and Education account are not triggering completion along with other historical items look incorrect.
Original Message:
Sent: 09-11-2025 07:09
From: Brian Jones
Subject: Genesys Orchestrators Drops!
I agree @Busra Sahin about the overall experience--this is such a treat for Genesys customers.
I'm having the same issue as you @Johan Danielsson with respect to my Education account not being recognized, thus preventing me from achieving 1 of the 2 required activities. And like @Busra Sahin mentioned, I also noticed I have completed several of the Additional activities, yet they are not lit up.
All this said, I was able to meet with some of the team members that manage this site, and know they're actively working on addressing several of these and other issues they've encountered. I have confidence they'll read this thread and will respond accordingly at some point.
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Brian T. Jones | Ascension | Senior Specialist - Technology
Original Message:
Sent: 09-11-2025 05:05
From: Johan Danielsson
Subject: Genesys Orchestrators Drops!
I'm also running into that issue. I also can't watch my personalized video, and my education account isn't recognised.
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Johan Danielsson
Original Message:
Sent: 09-11-2025 04:56
From: Busra Sahin
Subject: Genesys Orchestrators Drops!
Loving the new Genesys Orchestrators platform so far – such a cool experience! 🙌
But I've noticed that some badges don't show up even after completing the activities.
For example, I signed up for the Genesys Status Page but still don't see the badge. 🤔 Anyone else running into this too?
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Busra Sahin
System engineer
Original Message:
Sent: 09-09-2025 16:24
From: Nicole Milliken
Subject: Genesys Orchestrators Drops!
In case you missed the Genesys Xperience keynote this morning…the GENESYS ORCHESTRATORS portal is officially live!!!
Before you dive in, check out the press release for all the exciting details.
So, what's the buzz about?
Genesys Orchestrators is a program designed to supercharge customer experience professionals with knowledge, resources, community, and credentials - all to help you accelerate the future of CX with AI.
Through the brand-new Genesys Orchestrators digital portal, you'll have a personalized dashboard to access everything you need to make an impact, all in one place.
The Orchestrators program is a growth journey with Genesys. As you learn, contribute, and lead, you'll unlock recognition across four tiers that showcase your progress. Sign in today to see what tier you already are and how you can advance to the next one.
And don't forget - the next episode of the Genesys Cloud Q&A Show will spotlight Genesys Orchestrators. So drop your questions in the thread below and we'll do our best to get them answered on the show.
Hope you all are as excited as we are for this new program, where every person can become a maestro of innovation!
#Xperience
#Orchestrators
#News
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Nicole Milliken
Senior Online Community Video Specialist
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