Genesys Casual

 View Only

Sign Up

  • 1.  Genesys Support Portal Login Issue - User is not assigned to this application

    Posted 06-01-2026 10:04
    image
    I am getting error while Logging into Genesys Support Portal, Need to create new request to assign/show Advocate Badge, but even support account not working for my account.

    #CommunityQuestions(Contest,Community,etc.)
    #General

    ------------------------------
    AJAY KUMAR
    XXX
    ------------------------------


  • 2.  RE: Genesys Support Portal Login Issue - User is not assigned to this application

    Posted 06-01-2026 13:41

    Hey, @AJAY KUMAR.

    Have you tried to create an account in this link?

    Genesys | My Support



    ------------------------------
    Arthur Pereira Reinoldes
    ------------------------------



  • 3.  RE: Genesys Support Portal Login Issue - User is not assigned to this application

    Posted 06-01-2026 13:51

    yes, it will not allow current email to be used as. Current email used with some exceptions in Beyond and other areas like Orchestrators portal.



    ------------------------------
    AJAY KUMAR
    XXX
    ------------------------------

    Original Message


Related Content