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Genesys Web Messaging In-App Satisfaction Survey

  • 1.  Genesys Web Messaging In-App Satisfaction Survey

    Posted 06-05-2025 18:26

    ugur.bayramoglu | 2023-06-24 05:16:24 UTC | #1

    Hello eveyone,

    Can we display a small satisfaction rating panel containing like just giving stars 1-5 and a freetext field about his/her experience, right after the conversation ends in the messaging widget?

    I know about sending web survey to the customer's email address with Survey invite flow but this is another feature that we want use additional to the in-app rating panel. Also, my other question is about that web survey, can we display a button automatically at the end of web messaging conversation. to ask to the customer whether he/she wants to be sent a survey email to?

    Regards,


    system | 2023-07-25 05:17:17 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 20658