A few moments from Genesys Xperience 2026.
It was a great opportunity to reconnect with people, meet new professionals, exchange experiences, and discuss the future of CX, AI, automation, orchestration, and Genesys Cloud.
Beyond the technology, one thing that always stands out to me is the importance of building and maintaining strong professional relationships. In our careers, the connections we create, the knowledge we share, and the way we support each other can be just as valuable as the solutions we implement.
I also believe that, as professionals, we have the opportunity to influence others in a positive way - by sharing experiences, encouraging learning, challenging ideas respectfully, and setting an example through collaboration and consistency.
It was great to reconnect with @Julio Cerasi and @Fabio Benati, professionals I respect and who represent this spirit of partnership, knowledge sharing, and positive influence in the CX ecosystem.
Events like this remind us that technology evolves quickly, but people, relationships, and community are what truly make that evolution meaningful.
Thanks to Genesys and everyone involved for the experience and the great conversations. Looking forward to continuing the conversation here.
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Fernando Sotto dos Santos
Consultor de Atendimento Senior Grupo Casas Bahia
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