Genesys Casual

Earlier this week, I had the opportunity to attend Genesys Xperience On Tour Brazil, representing Solve4Me's CX team.

It was very special to see real customer cases being shared on the main stage, especially because many of these initiatives are connected to projects where our CX team has been actively involved.

The cases highlighted different ways Genesys Cloud is helping transform customer experience operations, including Agent Copilot, AI Scoring in quality forms, Speech and Text Analytics, and cognitive IVR journeys.

For our team, it was very meaningful to see how these solutions are being applied in practice, generating learnings, operational improvements, and new opportunities to evolve both the customer and agent experience.

These moments reinforce how powerful collaboration can be when customers, partners, and Genesys work together to turn technology into real business impact.

I'd love to hear from the community: for those who have attended Xperience On Tour events around the world, what were the most valuable insights, use cases, or takeaways you brought back from the experience?

Amazing reflection! 

What makes events like this truly powerful is exactly what you highlighted: seeing technology move beyond concepts and actually create measurable impact for customers, agents, and operations.

It's even more meaningful when teams can recognize their own contribution behind those transformations. That sense of shared achievement between customers, partners, and the Genesys ecosystem is what drives innovation forward.

The combination of AI-driven capabilities like Copilot, Analytics, and intelligent IVR journeys is clearly reshaping CX from reactive support to proactive experience orchestration.

Thanks for sharing this perspective - and for representing the CX community so well at the event! 🚀