LighthouseMike | 2022-11-29 18:53:54 UTC | #1
Hey there, hope everyone had a great Thanksgiving (or at least a nice weekend if you don't celebrate Thanksgiving). :slight_smile:
My question is simple, and probably stems from my general inexperience with telephony systems: Is there a way to get a list of all available wrap-up codes?
I found /api/v2/conversations/cobrowsesessions/{conversationId}/participants/{participantId}/wrapupcodes, but I'm not sure if that's the closest thing to what I'm looking for or what. The way it's worded on this page, I thought maybe this was about getting the wrap-up codes for a specific conversation... which I'm sure I'll need sooner or later... but I'm just not sure it's what I'm looking for. If it is, then does the list of wrap-up codes depend on some other variable (like which campaign or something)? that would explain why you need to have a conversation ID and "participant (agent?) ID" just to get the list.
Eos_Rios | 2022-11-29 19:44:12 UTC | #2
GET /api/v2/routing/wrapupcodes
LighthouseMike | 2022-11-29 19:46:13 UTC | #3
Hey, thanks for the quick reply on this! I also saw a similar post to mine, where the answer was in /queues... it sounds like we can get really granular with getting our list of wrap-up codes, which is awesome, but I'm glad there's a way to just get the list. :slight_smile:
system | 2022-12-30 19:46:35 UTC | #4
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