NicolasDaSilva | 2021-07-02 20:12:09 UTC | #1
Hi,
I'm trying to create a query to get the count of agents in queue with a specific language I have at the moment.
I need it to use when I open a chat to check if there is any agent with the specific language in queue, to if not I'll send a message to send an email to us.
anon11147534 | 2021-07-05 13:26:32 UTC | #2
Hi,
You can use GET /api/v2/routing/queues/{queueId}/members and filter by language to see what agents in the queue have a specific language.
NicolasDaSilva | 2021-07-05 14:55:29 UTC | #3
Hi Ronan.
In this GET have a field to know if the agent is currently on queue?
anon11147534 | 2021-07-05 16:54:41 UTC | #4
You can set the expand value to routingStatus. The routingStatus will have possible values of OFFQUEUE, IDLE, INTERACTING, NOTRESPONDING, COMMUNICATING.
system | 2021-08-04 16:46:26 UTC | #5
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