kelumalai | 2023-01-13 17:43:45 UTC | #1
Hi Team,
Kindly help me to fetch the call waiting duration details from the queue activity details page through the API.
Below is the screenshot.
Eos_Rios | 2023-01-13 18:41:07 UTC | #2
That page is using the Preview API POST /api/v2/analytics/conversations/activity/query
POST /api/v2/analytics/conversations/activity/query?pageNumber=1&pageSize=50
{ "metrics": [ { "metric": "oWaiting", "details": true } ], "filter": { "type": "and", "predicates": [ { "dimension": "queueId", "operator": "matches", "value": "00000000-0000-0000-0000-000000000000" } ] }, "groupBy": [ "queueId" ] }
Replace 00000000-0000-0000-0000-000000000000 with your queue id.
system | 2023-02-12 18:41:21 UTC | #3
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