joel_hellman | 2018-10-19 08:11:42 UTC | #1
Is there a way to use the Analytics API and retrieve the chat recordings?
I have found two ways to get chat recordings: A /api/v2/conversations/{conversationId}/recordings B1 /api/v2/recording/batchrequests B2 /api/v2/recording/batchrequests/{jobId}
For A, I see we could use an AnalyticsEndpoint and get the conversationId, and then call A for each conversation of interest.
For B, I guess we would use the same approach, but collect all the conversationsIds and send off a bunch of requests to B1 and then poll B2 and download the results as they come in.
Still, it would be much easier for us to directly retrieve the recordings for each conversationId using the analytics API. So I thought I would ask if this is possible, and if not, is it something that is on the roadmap?
For voice recordings I completely understand why there is a separate endpoint for the content of the recordings, but for written media like email and chat, I think it might make sense to be able to access that content directly.
tim.smith | 2018-10-19 12:54:37 UTC | #2
The process you've outlined is correct. Analytics does not have recording information.
joel_hellman | 2018-10-19 15:54:56 UTC | #3
Thanks for confirming this. :+1:
system | 2018-11-19 15:55:01 UTC | #4
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