Gavin_Baumanis | 2021-11-16 23:20:42 UTC | #1
Hi there, Is there a way to obtain the conversation type? I.e. I have the {conversationId} and all I need to know is; Is this conversation a "chat" / "call" / "fax"?
But I can't seem to find a specific API call for conversation type.
Thanks!
John_Carnell | 2021-11-18 15:20:58 UTC | #2
Gavin_Baumanis, post:1, topic:12674
{conversationId} and
Hi Gavin,
The conversation itself does not have a type. Instead, the participants in the conversation have a "purpose" attribute that indicates how that user is participating in the conversation.
You should be able to use GET /api/v2/conversations/{conversationId}/details endpoint to retrieve the conversation data. The actual enumerated types by the participant are defined here.
The chat/call/fax endpoints are used if you know a head of time that a particular conversation is contained within a single channel.
I hope that helps.
Thanks, John Carnell Manager, Developer Engagement
Gavin_Baumanis | 2021-11-19 05:48:48 UTC | #3
Thanks John, much appreciated.
system | 2021-12-20 05:49:16 UTC | #4
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