BalsasMartinezAgus | 2024-08-30 16:55:22 UTC | #1
Hello. I would like to know how to obtain the information specified in the title. I've tried with this endpoint: /api/v2/analytics/users/aggregates/query but i need to filter per agent, and i need it per queue. Any information is appreciated. Thanks in advance. Agustina
Eos_Rios | 2024-08-30 19:48:14 UTC | #2
There is no API that tells who was assigned to a given queue at a given point in time. Presence is a User attribute, not a queue attribute.
See also here and here
system | 2024-09-29 19:48:37 UTC | #3
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