Deepak | 2020-03-17 09:33:58 UTC | #1
Is there any way to get the interaction id / conversation id in the chat end event ? If not what is the other way ? We have a customer rating form which we want to link with purecloud interaction, without interaction id we are not able to proceed with the integration.
tim.smith | 2020-03-17 14:38:44 UTC | #2
I assume you're referring to the guest side of ACD web chat? If so, you cannot access the conversation ID from the guest side. A better approach might be to provide an ID from the external system as data when creating the chat. Then an integration on the agent side or a service you host can access the participant attributes from the conversation and take the necessary steps to link the conversation ID in the external system.
Deepak | 2020-03-18 07:47:50 UTC | #3
Thanks Tim, we will go with this approach.
system | 2020-04-18 07:47:53 UTC | #4
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