david.fernandezrodri | 2022-06-14 06:19:05 UTC | #1
Hi team,
How can I get the list of defined Agent Routing Status?
How can I get the list of Organization Presence?
How can I extract from the WFM module the actual and planned rest?
Is there a way to account for calls disconnected due to being out of hours?
Thanks for the help. Best regards
tim.smith | 2022-06-14 12:58:46 UTC | #2
Hello David, I'd encourage you to check out some resource on our Developer Center:
If you have specific questions about using any of these resources, please let us know.
system | 2022-07-14 12:59:30 UTC | #3
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