Niel_Vicente | 2024-05-08 08:54:17 UTC | #1
Similar to this issue found in this thread:
https://developer.genesys.cloud/forum/t/get-participant-data-node-in-in-queue-call-flow-failing-to-read-attributes-set-via-api/6298
I am unable to fetch agent participant data when call is transferred directly to queue. I invoke Get Participant Data from the inqueue flow but I am not getting the AGENT participant data.
There is a custom click-to-dial apex code invoked from SF and it is saving the participant data under agent participant.
Question:
Does Get Participant Data only look at customer participant data or both?
If I use a data action to fetch the conversation's participant data it works. Hence the question above.
I'm trying to avoid calling a data action here to prevent increasing API limit usage.
system | 2024-06-08 08:54:37 UTC | #2
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 26162