joel_hellman | 2019-09-05 05:51:01 UTC | #1
Todays release notes says:
Conversation Detail Records enhancement in Analytics API Developers can now query historical conversation details records asynchronously using the new Jobs API Endpoint. This endpoint returns the same data as the query endpoint with the addition of participant attributes.
I tested these endpoints, but can't see any participant attribute added, just the usual response data. Is this release not complete yet or do I need to add anything extra to my request to get the p.attributes?
- /api/v2/analytics/conversations/details/query
- /api/v2/analytics/conversations/details/jobs + /:jobId + /:jobId/results
Richard_Chandler | 2019-09-05 14:29:56 UTC | #2
I have completed the same tests with the same results. No participant data provide. results are the same as if using the Analytics API but for a larger result set.
tim.smith | 2019-09-05 19:32:47 UTC | #3
@joelhellman @RichardChandler I checked with the analytics team and this is supposed to be fully deployed and working in production and doesn't require any special setup. Please open a case with PureCloud Care to investigate the missing data.
joel_hellman | 2019-09-06 16:05:30 UTC | #4
I have opened a case with our support partner.
Richard_Chandler | 2019-09-17 10:47:51 UTC | #5
I logged a case on 6th September. This is currently with Operations/Development.
joel_hellman | 2019-09-17 11:19:52 UTC | #6
We're still waiting for answer as well.
Becky_Powell | 2019-09-17 22:04:14 UTC | #7
The fix for this issue is deploying as we speak and should be available in all regions on 18 September, 2019. Please lte us know if you continue to experience any issues after that date.
-- Becky Powell
Richard_Chandler | 2019-09-20 09:42:51 UTC | #8
I have been able to use this successfully in the Germany region
system | 2019-10-20 09:42:52 UTC | #9
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