VaunMcCarthy | 2020-09-17 09:43:07 UTC | #1
What's the best (if any) way of being able to display to the agent the time the caller was in queue? I can get call start and agent start but I'm after the time only in the queue, not including time spent in the actual IVR/inbound call flow.
tim.smith | 2020-09-17 15:02:54 UTC | #2
The analytics conversation's participants will have an ACD participant with start and end timestamps indicating the time in queue.
system | 2020-10-18 15:02:56 UTC | #3
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