Kutbuddin | 2024-05-15 12:56:40 UTC | #1
Hello, We have been for the past 6 months using the PureCloudPlatformClientV2 Python SDK RecordingApi get recordingbatchrequest method to check submitted job status before initiating download. Our condition to check if a job is complete or not is below: resultcount != expectedresult_count.
We have been observing today that jobs are taking longer than 2 hours to get completed and the resultcount is not increasing, while before resultcount would eventually equal expectedresultcount.
Can you please advise what can be causing this issues?
Kutbuddin | 2024-05-15 12:22:11 UTC | #2
We are using the below version of the SDK: PureCloudPlatformClientV2: 170.0.0
system | 2024-06-15 12:22:16 UTC | #3
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