Soichi | 2022-02-10 09:12:43 UTC | #1
Hi team,
I want to get talking time by metric "tTalk". In following operation, can I get talking time which include after transfer? In other words, can I get No3's talking time?
No1.customer call Genesys and talk with operater1 No2.operater transfer call to operater2 No3.customer talk with operater2
In AVAYA, I can get only No1's talking time by AVAYA's data. So I want to know this information.
Regard,
anon11147534 | 2022-02-15 08:32:55 UTC | #2
Hi,
The POST /api/v2/analytics/conversations/details/query should give you the metrics required in the particular segment of the conversation relating to No3. You can read more about it here
Soichi | 2022-02-15 08:33:58 UTC | #3
Hi ronan watkins
Thank you for your reply.
I refer to your answer, too.
Regards,
system | 2022-03-18 08:34:32 UTC | #4
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