AnhVuTuan | 2023-04-05 07:59:19 UTC | #1
Hi team, Does Genesys have any api to get the transcript between user and agent only (exclude bot)? I checked this GET /api/v2/conversations/{conversationId}/recordings get all chat message include bot and live agent? Do I have any option to get message between user and agent? Morething, can genesys have any option to push the transcript automatically onto AWS S3? Thanks in advance
tim.smith | 2023-04-10 20:39:44 UTC | #2
Recordings are the only way to access a chat's historical transcript.
AnhVuTuan, post:1, topic:19308
Morething, can genesys have any option to push the transcript automatically onto AWS S3?
See https://help.mypurecloud.com/articles/about-the-aws-s3-recording-bulk-actions-integration/
system | 2023-05-11 20:40:26 UTC | #3
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