DMandrat | 2021-10-18 07:42:51 UTC | #1
Hello everyone,
i was experimenting with the GET calls on the API explorer and i was wondering if it would be possible to get the External Trunk ID(and through that Trunk ID, it's Name within it's organization) that a Call went through.
In some words i 'd like to mimic the actions to get the Name of the Edge that this call used, which is as follows:
- by feeding the Interaction ID in api/v2/analytics/conversations/{conversationId}/details, we get from within the given information the Edge ID, eg. "edgeId": "912be4zb-2818-4713-b385-7b6b140a60df"
- by feeding that Edge ID in /api/v2/telephony/providers/edges/{edgeId}, we get the Edge name that corresponds to that Edge ID within out organization
I tried a series of Get Calls but i don't seem to get anywhere. Is there some trick to it or it's not feasible?
Jerome.Saint-Marc | 2021-10-20 12:17:45 UTC | #2
Hello,
Unfortunately, as far as I know, the information on trunk id or trunk name is not available for a conversation (not available in Conversations API or in Analytics API).
You can request a new feature and share your use case at https://genesyscloud.ideas.aha.io/ and allow others to vote it up.
Regards,
system | 2021-11-20 12:18:35 UTC | #3
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