Chris_Phillips | 2019-03-20 23:42:10 UTC | #1
Our agents are in certain campaign Queues, however they toggle "Active" on/off for the queue during the day.
We want to be able to lookup using analytics api how long each agent was ONQUEUE and ACTIVE for a particular Queue.
I have looked through the analytics API's and nothing I've found returns this.
Any ideas?
Thanks
Chris
tim.smith | 2019-03-21 14:02:53 UTC | #2
Queue activation/membership isn't currently tracked historically by analytics. You can request new features here: https://purecloud.ideas.aha.io/ideas
system | 2019-04-21 14:02:53 UTC | #3
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