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Getting All Active and Current Conversations

  • 1.  Getting All Active and Current Conversations

    Posted 06-05-2025 18:05

    Cesar_Betances | 2017-03-19 23:13:49 UTC | #1

    Hi,

    I'm using the /v2/conversations/ api method to get all active and current conversations but I keep getting Count = 0 on the entities returned. I'm trying to retrieved active and current conversation using C# .NET. Please see below:

    var conversationApi = new ConversationsApi(); var communicationType = "Call"; ConversationEntityListing convListing = conversationApi.GetConversations(communicationType);

    But convListing.Entities is always 0. ( I tried with both Call-Chat type as well)

    Is there something missing or another way to get all active and Current conversations?

    Best Regards!

    RogierBosch | 2017-03-20 08:39:46 UTC | #2

    Cesar_Betances, post:1, topic:1070
    /v2/conversations/

    If I am correct the result of this call is based on yourself and not on all users.

    See /v2/analytics/

    Cesar_Betances | 2017-03-21 01:19:56 UTC | #3

    Hi Rogier,

    Thanks very much! I will do some tests with /v2/analytics/conversations.

    Regards!

    tim.smith | 2017-03-21 15:01:43 UTC | #4

    Keep in mind that GET /api/v2/conversations is scoped to the authenticated user, so it will only retrieve the currently active conversations for the requesting user. Analytics is not scoped to any user, so you can apply any filters you like to get past and active conversations for any user.

    system | 2017-08-28 19:33:08 UTC | #5

    This post was migrated from the old Developer Forum.

    ref: 1070



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