varun | 2023-12-15 08:54:20 UTC | #1
Hi , when I try to get response from (route 53-->application load balancer ---> lambda) by postman/browser it works but when I tried to test in data action shows timed out, please help here.
Also can I directly integrate with lambda if so can you please provide some procedure so that I can follow it.
{ "message": "The request timed out.", "contextId": "6e67414d-9734-4f57-b2b4-83727e1d8c20" }
Jerome.Saint-Marc | 2024-01-02 15:13:03 UTC | #2
Hello,
The Data Action times out after 20 seconds in Test or in Scripter (up to 60 seconds if invoked in an Architect Call flow). See this FAQ on timeout: https://help.mypurecloud.com/faqs/how-many-seconds-before-a-data-action-times-out/
So it means your request took longer to return a result. If your request takes less than 60 seconds, you still have a chance to invoke it from an Architect Inbound Call flow. Otherwise, if you need to invoke it from a Script, it will have to return a result in less than 20 seconds.
Regards,
system | 2024-02-02 15:13:18 UTC | #3
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