Oktay_Kemal | 2020-05-29 19:57:20 UTC | #1
Hi,
Is there a quicker way of getting the Language Skill of interaction inside of an Inbound script?
I mean without using the Set data Action in Architect and then the Input parameter inside the script. I need something like Interaction.Call.Language etc.
Thanks, Oktay
tim.smith | 2020-06-01 20:33:09 UTC | #2
Data points used for routing are not available on the conversation. Your workaround of setting that information as data actions first is the best way to track that on the conversation. You can request new features and share your use case at https://purecloud.ideas.aha.io/ideas.
Oktay_Kemal | 2020-06-02 09:09:28 UTC | #3
Thanks Tim.
I have checked the following API to retrieve the Language Skill however it is not available on its return.
/api/v2/conversations/calls/{conversationId}
Looks like the only options is to use the Set Screen Pop at the flow and retrieve it as an input parameter at the script.
Thanks, Oktay
system | 2020-07-03 09:09:33 UTC | #4
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