Paul | 2024-01-30 12:13:35 UTC | #1
Hi, We are currently trying to extract topic phrase data from our Genesys instance and linking them to individual conversations.
Currently the way we're trying to do this is by hitting this endpoint: /speechandtextanalytics/conversations/{conversationid}/communications/{communicationid}/transcripturl
and then getting the corresponding the URL that comes back from that.
It does have the data we're looking for in it but the URL returns upwards of 60'000 lines of JSON, sometimes as much as 100'000 but the section we're looking for only makes up a very small percentage of this (approx. 100 lines).
Is there any easier way to get this data out at all? It's specifically the section in the black box we're looking for in the attached screenshot.
system | 2024-02-29 11:38:10 UTC | #2
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