marcoflopes | 2020-11-13 16:39:24 UTC | #1
Good afternoon everyone.
Another company made a project in the architect using a flow for each option of ivr.
is it possible to send variables between flows? doing some research, apparently it is not possible
any suggestions for capturing customer data and sending it to other flows?
Thank you for your attention
Jason_Mathison | 2020-11-13 17:52:15 UTC | #2
Are you wanting to attach data to a single call and have it work across multiple flows, or are you trying to set a variable that multiple calls would have access to in the same flow?
marcoflopes | 2020-11-13 18:12:22 UTC | #3
Hi Jason,
I need to capture the customer's identifier in the first flow and according to the option he chooses in the ivr, send the variable to the following flows. In a single call.
Jason_Mathison | 2020-11-13 18:15:50 UTC | #4
I think that this is what you want:
https://help.mypurecloud.com/articles/set-participant-data-action/
marcoflopes | 2020-11-13 19:07:26 UTC | #5
exactly what I needed
Thank you!
system | 2020-12-14 19:09:33 UTC | #6
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